Shipping policy
Shipping Policy
This Shipping Policy applies to all orders placed through RELIVE LLC at relievelive.com.
Processing Time
All orders are typically processed within 1–3 business days after payment confirmation. Orders are processed Monday through Friday, excluding weekends and public holidays.
During peak seasons or periods of high order volume, processing times may be slightly extended. If a significant delay occurs, we will notify you by email.
Shipping Destinations & Delivery Times
We offer Standard Shipping Worldwide.
Estimated delivery times are:
United States
• Standard Shipping: 10–20 business days
Europe
• Standard Shipping: 12–25 business days
Other International Destinations
• Standard Shipping: 15–30 business days
Delivery times are estimates and may vary depending on customs clearance, local postal services, weather conditions, or other circumstances beyond our control.
Shipping Costs
We offer FREE Standard Shipping Worldwide on all orders.
Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number.
Please allow up to 48 hours for tracking information to become available after your order has been dispatched.
Customs, Duties & Taxes
International orders may be subject to customs duties, import taxes, or other fees determined by the destination country. These charges are the responsibility of the customer and are not included in the product price.
Incorrect Shipping Address
Customers are responsible for providing accurate shipping information when placing an order.
If you notice an error in your shipping address, please contact us as soon as possible at support@relievelive.com. While we will do our best to assist, we cannot guarantee address changes after an order has been processed or shipped.
Multiple Shipments
If your order contains multiple products, items may be shipped separately depending on warehouse availability or logistics requirements. If this occurs, each shipment will have its own tracking information.
Lost or Damaged Packages
If your package is lost or arrives damaged, please contact us within 7 days of the expected delivery date or receipt of the package.
We will investigate the issue with the shipping carrier and work toward an appropriate resolution, which may include a replacement or refund where applicable.
Shipping to P.O. Boxes
We ship to P.O. Boxes, APO, FPO, and DPO addresses whenever supported by the selected shipping service.
Contact Us
RELIVE LLC
5830 E 2nd St Ste 7000
Casper, WY 82609
United States
Email: support@relievelive.com
Business Hours:
Monday – Saturday
8:00 AM – 4:00 PM (Local Time)